In this guide, we explain the differences between white glove logistics and standard deliveries. Both services have their place. The right choice depends on what you’re sending, where it’s going and what you expect once it arrives.
What’s Classed as a Standard Delivery?
I’m sure we’ve all got a pretty good idea on what a typical standard delivery includes. But in case you’re unsure, we’ll quickly go over what most people expect from a courier or transport company.
Goods are collected, transported and delivered to the address provided. The driver unloads the items at the agreed delivery point, and the job is complete.
For many businesses, this service works perfectly well. It is a practical option for everyday deliveries where goods are boxed, palletised or easy to handle.
What is a White Glove Delivery?
White glove delivery goes much further than simply transporting goods.
The service includes additional care before, during and after delivery. Drivers are trained to handle delicate, valuable or bulky items with extra attention.
Instead of leaving goods at the door, the delivery team may carry items into a specific room, unpack them, position them correctly and remove all packaging afterwards.
Depending on the service required, white glove delivery may also include basic assembly or installation.
The focus is not only on getting the item there safely, but also on providing a smooth experience for the customer.
The Biggest Differences Between the Two
Handling
Standard deliveries are normally completed by a single driver, and involve normal loading and unloading procedures.
White glove deliveries are usually carried out by a two person team, and involve careful handling throughout the journey. Items are protected, secured and moved using the correct equipment to reduce the risk of damage.
Delivery Experience
With a standard delivery, goods are normally left at the entrance, loading bay or agreed delivery point.
White glove delivery is far more personal. The delivery team takes goods exactly where they are needed, whether that’s upstairs, inside a business premises or in a customer’s home.
Packaging Removal
Standard deliveries leave all packaging with the customer.
White glove services often include unpacking and taking away boxes, wrapping and protective materials, leaving the area clean and tidy.
Time Required
A standard delivery is designed to be quick and efficient.
White glove deliveries naturally take longer because of the additional handling, positioning and customer service involved.
Still Unsure Which Service is Right for Your Delivery?
The table below provides a quick comparison to help you decide whether a standard delivery or a white glove service is the better fit for your goods and your customer’s expectations.
| Situation | Standard Delivery | White Glove Delivery |
|---|---|---|
| Everyday parcels and boxed goods | ✓ | |
| Palletised freight | ✓ | |
| Fragile or delicate items | ✓ | |
| High value products | ✓ | |
| Furniture for homes or offices | ✓ | |
| Retail deliveries to loading bays | ✓ | |
| Medical or specialist equipment | ✓ | |
| IT equipment | ✓ | |
| Heavy goods | ✓ | ✓ |
Is White Glove Delivery Worth the Extra Cost?
White glove deliveries will usually cost more than a standard delivery – simply because it involves more time, trained staff and additional services.
That said, we find that some companies prefer to pay extra when they’re transporting goods which are valuable or difficult to replace.
Replacing damaged products, arranging repeat deliveries or dealing with unhappy customers can quickly become more expensive than choosing the right delivery service from the beginning.
For businesses delivering premium products, a white glove delivery also reflects the level of service customers expect.
Choosing the Right Logistics Partner
Experience, communication and reliability all play a major part in successful deliveries.
Here at Logistics World – we’ll help you either way – whether it be a straightforward standard delivery or a specialist white glove service.
We provide clear communication throughout the journey, giving you confidence that your goods are being handled properly from collection through to delivery.
Simply contact Logistics World today for a free quote and expert advice.